Concept users can now benefit from 59club’s expertise, mechanism and freedom to independently deliver customer satisfaction surveys using their industry specific benchmarking assessment criteria, flexible survey templates and automated software.
The new partnership enables the auto-generating functions to remain switched on for mutual affiliated clients – meaning that each time member and guest data is entered into their operations software, 59club will auto-invite the customer to complete the venues bespoke satisfaction survey based on their recent encounter – for example after having joined the club, paid to play, visited the spa or F&B outlet or having relinquished their club membership.
The market leading software has a variety of survey templates that cover all areas of the hospitality industry and as a result of the two leading software companies pairing, club staff can now save valuable time by delivering high end surveys for better customer experience.
The new interface will go live at one of the most prestigious properties in the UK: “The Belfry Hotel and Resort” with other leading Golf Groups such as Dubai Golf and premier clubs and resorts that includes the likes of Old Thorns, Celtic Manor, Stoke Park, Ramside Hall and Dalmahoy to follow.
Concept is looking to provide the update for all of its clients very soon.
59club was established in 2007 and is now the market leader in providing bespoke mystery shopper performance measurement programs for the Golf, Leisure, Spa, Events, F&B and Hotel Industries.
59club is designed to increment sales and service standards, the service provides the following services:
- Mystery Shopper Audits
- Customer Satisfaction Surveys
- Training Services
Empowering venue managers to analyse their visitor and member experience, providing them with valuable data and inside information for more accurate reporting, analysis and planning. Set targets, monitor performance and ultimately make informed decisions for better business decisions.
About Concept, a Shiji Group Brand
Concept, a Shiji Group Brand is a global leisure software company with high-profile clients in nearly 70 countries worldwide and the software is available in 15 different languages.
The development and consultancy company specialises in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage all their operations.
Contact us today and find out more about Concept Software solutions.