In recent years, Oracle has expanded its offering to the cloud. And while there was some confusion surrounding what the cloud offering was, it was not really a true cloud PMS but rather Opera V5 hosted in an Oracle Data Centre.
With cloud products we have come to expect the possibility to connect and interface via Web Services of API’s. API’s allow hoteliers to integrate multiple management and booking solutions which in turn opens possibilities to automate processes to streamline operations, enable integration and support sales processes with faster and easier booking processes. An example for this are POS Interfaces, the Simphony POS to Opera interface features an amazing 32 touch points between F&B and Hotel Management data.
This evolution has of course not come without any difficulties, the acquisition of Micros Inc by Oracle was a historic milestone in the Hospitality Industry which came with high expectations. The process of securing the Opera and Micros platforms according to Oracle standards and enable the move too the clouds took years which caused an insecure environment and cast a shadow on the Oracle Hospitality product suite. During this time many hoteliers and restaurateurs decided to move to alternative solutions as the outlook for a better Hospitality Platform had faded.
As Oracle consultants, Mastel hospitality is well aware of the many difficulties our customers have faced during this period, but it is important not to lose focus now.
The future of Oracle & Opera PMS
The value of Oracle and the solutions that are to come are a direct result of 40 years in the Hotel Management industry combined with the technology and strength that one of the largest technology companies in the world brings to the table.
We are all aware that Oracle is not Micros Inc. (also known as Micros Fidelio), but the evolution they propose, the support of the partners and the new perspective of the products that are coming make us anticipate that hoteliers will soon have a new work and collaboration environment that will allow them to grow again and rely on those solutions.
It will not be a simple transition. The market has already experience the birth of Opera in the Hospitality sector, the change in the type of Oracle-Client relationship through a new worldwide network of Partners, as well as the commercialization of the new solution of Opera Cloud through these Partners , will over time gain customers trust again.
Therefore, it is not time to rush into great changes. It is time to be patient to optimize the solution that are currently at their disposal. The future is promising, the new solutions look very good and although we expect a period of adaptation to the market, we are sure it will be shorter because Opera Cloud has been constantly evolving and improving for years. We are already at the end of the transition and at the begin of a new future, lets take it together one step at a time.
Want to find out more about Opera PMS and Oracle Hospitality, Feel free to contact us, and a member our team will be in touch.