Hospitality Consulting Overview

Technology consulting for Hotels, Resorts & the Food & Beverage Industry

Mastel Hospitality is a market leader in the field of technology and Hospitality Consulting.

We offer specialized consulting services for the hospitality market and leisure centers, based on 30 years of experience in the hospitality IT sector.

We are active in more than 20 countries and partner with some of the industries leading companies, FreedomPay, Qlik Solutions and Oracle Hospitality.

Our continuous assessment and IT implementations provide our clients with critical business intelligence insights from various management applications, making it possible to have a fast and efficient analysis of all your operations at real time.

Our integrations and procedures will save your hospitality business hours of unnecessary work, enabling you to optimize the management of all your departments thus allowing you to focus on what is really important, running your hotel and leisure center in a more profitable manner.

Hospitality Consulting

Our services include

HOTEL CONSULTING

Mastel relies on a team of consultants with extensive experience in the hotel sector, this guarantee´s the perfect completion of the project outcome. Thanks to the experience in developing multiple technological projects for hotels and due to our straightforward work methodology, we are capable of clearly transmitting our knowledge at all levels.

ADVANCED HOTEL TRAINING

Thanks to Mastel, your team’s ́knowledge will never stay out of date. Our operating training, Improved workflows, detection and correction of operating errors, improved use of system by employees, guarantees the on-going personnel´s knowledge.

HOSPITALITY PROJECT MANAGEMENT

Mastel ́s Project Management covers a variety of support services for hotel operators. These are related to the implementation of new tools, allowing you to be totally focused on your business. We provide hotels with: Specialised advice for the initial set-up, internal and external organisation of project implementation, specialised monitoring of the installation ́s development and internal support for the installation ́s start-up and sign-off supervision.

HOTEL PROCEDURES

Mastel designs the operating procedures that will bring added value to your hotel. We study and document operating flows, all options of the management system and the most commonly-used data: Definition of the right workflows, advice on the organisation of departmental work, improved communication between departments, maintenance of operating knowledge for your hotel and improved service quality and customer satisfaction.

Our methodology is based on Business Intelligence and the continuous assessment of your hotel data, allowing us to develop your IT integration to generate an effective ROI for your business.

Our Consultancy Services will allow the correct use of your hotel management software & our professional advice with continuous assessment will help unlock the true potential of your hotel, revealing new opportunities to increase your Hotel Revenue.

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Our Hotel Consultancy and continuous advisory services include:

Analysis and access to higher quality information for effective and better decision-making.
Feasibility objective studies; analysis of the aims and objectives of your hotel project to determine its feasibility.
Permanent advisory services on new projects.

We provide external knowledge and expertise to your hotel team.
Added support for the development of your work processes and procedures.
Operational resolution of errors in daily operations.

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Mastel Technology Consulting specializes in advising Hospitality clients on the correct parameterization and subsequent use of hotel management software. Through the development of simple and effective work processes adapted to its customer´s specifications.

Mastel Hospitality aims to bring added value to the quality of service provided and hence help its customers to achieve a competitive advantage.