Melia Hotels International – Opera Cloud

It’s no secret, 2020 has been a tough year for the Hospitality Industry. Many Hotels and Resorts have been standing empty for most of the year. While many Independent and Chain Hotels face current challenges, one Hotel Chain used this difficult time to focus on the future of Hotel Technology.

Melia Hotels International has been working diligently on futureproofing their Hotel Systems and digitalising their operations. Since the early days of 2020, Mastel Hospitality has been working side by side with Melia and Oracle Hospitality to test Opera Cloud in the Melia environment.

Opera Cloud is a completely web-based platform that has been purpose developed for Hotel and Resort Operations. As a cloud solution that is also mobility focused, Melia has extensively been reviewing and testing the solution as the potential next Property Management and Sales & Events Management System for the hotel group.

Melia Hotels International Digitalisation Team

Meliá is an International Hotel chain that is based and rooted in Mallorca, Spain. Currently Meliá Hotels International is operating in more than 38 Countries worldwide. As a company that operates hotels in multiple countries and clusters, the benefits of Cloud computing where clear.

With the release of Opera Cloud, the time had come to review it as a potential solution. Does Opera Cloud fit our group? This question warranted research and thorough testing, but it would also be an opportunity to develop and improve operational procedures.

Over the past years, we had the pleasure of working with Melia International on many exciting technology projects. Supporting a company that pushes the envelope of Hospitality Technology is a dream come true for any Hospitality IT Consultancy. The Opera Cloud Pilot is an exciting project for Mastel Hospitality giving us the opportunity to explore the solution in detail and pre-emptively identify and solve any challenges for the future. Working alongside Oracle Hospitality and Melia International has been a great experience with Opera Cloud.



Anibal Merlo
CEO / Co-Founder Mastel Hospitality

Opera Cloud in a Hotel Chain

In the early days of Cloud computing, calculating the ROI was a frequent process to weigh the cons and pros of a cloud or SaaS software solution. And while some benefits are clear and usually obvious, other benefits are harder to measure although they have a clear value to the chain. Today we have the opportunity to implement the cutting edge of Property Management and Sales & Catering Systems, Opera Cloud.

The central database aspect also means that Hotel Business Intelligence can gather and utilise data faster and easier than ever before. By integrating with the Mastel Hotel Dashboard solution, Hoteliers can combine data from multiple hotel solutions such as Opera Cloud, Micros POS and external data sets creating flexible and advanced KPI’s for Management and operations.

The global pandemic has accelerated digital transformation, in Melia Hotels International we have always been on the forefront of Digital Hotel Technology testing new concepts and piloting leading technologies. When the pandemic arrived, we took the opportunity to deploy OPERA Cloud, a unique multi-property and futureproof PMS for all our hotels. Mastel helped us to make this project a success story.

Tomeu Fiol
Global Hotel Technologies Director Meliá Hotels International

About Mastel Hospitality

Mastel Hospitality specialises in technology Hotel Consultancy as well as Hospitality Business Intelligence. Our team of certified Opera Cloud, Opera 5 and Micros specialists work closely with Individual and Chain hotels to implement, improve, and maintain Oracle Hospitality Solutions.

Our Hospitality Business Intelligence system, Hotel Dashboard, provides a turnkey Reporting and Analytics solution that connects data from all sources within the hotel while providing flexible and fast development options.

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