Overcoming five Chain Hotel challenges with Hotel Dashboard

Operating multiple hotels comes with a large set of challenges. Hotel Chains require a strong management structure and hierarchy as well as a technological infrastructure that supports the successful management of hotels in multiple cities, regions, countries and continents.

Top-Level Managers will lay the path for the Hotel Chains vision and long-term goals, but implementing these in regions with different cultures, languages and currencies can often be challenging.

Understanding the impact of such decisions requires a centralised way of reporting that will give the hotel chains leadership a clear way to see, understand and measure success. While many hotels today still utilise manual processing methods, many have switched to more advanced business intelligence solutions that provide almost real-time analytics to central and regional management.

Here are some of the challenges faced by Hotel Chains that don’t centralise reports & analytics.

Here are some of the challenges faced by Hotel Chains that don’t centralise reports & analytics.

1. Centralising data from multiple Hotels or databases

Opera PMS Utilises various configuration methods for hotel chain operators. From a cloud environment to on-premise databases the challenge is the same. Extract data from the PMS and POS system and centralise it for Head Office Reports and Analytics. Many hotel chains utilise a manual process to centralise data, in many cases Rooms Division uploads data manually which is then added to the central reporting system.

This, however, has a few drawbacks. Reports are limited to the data entered and cannot be analysed in more detail; they are also prone to human error. Missing an upload can cause data holes which can influence overall statistics and can be hard to rectify or even identify.

Hotel Dashboard will automatically extract data from Opera PMS, this function is available in any form of Opera 5 Database. Whether it is situated in the cloud or on-premise. Data is then centralised in Hotel Dashboard and available in all reports and analytics. The frequency of the export and upload can we set so that your data is up to date until the previous day.

2. Multiple Currencies and fluctuating exchange rates

Reporting on multiple currencies and changing exchange rates creates a set of challenges for reports and analytics. Historical reports need to “remember” the exchange rate used in given periods. This creates an even bigger challenge when creating reports that overlap changes in currency exchange. Comparing revenue and performance in various regions requires a system that can record historic exchange rates and adapt report queries to include multiple rates in a single report or dashboard.

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